Terms of Sales
The articles
The photos are not contractual ; It is important to rely on the exhaustive description of each item, which may vary depending on the make, model and year of the vehicle. All the products contained on the ORIGINE-PIECES-AUTO site are subject to change by the manufacturer without notice and without the company BF AUTOPARTS can be held responsible.
The quotations, weights and volumes are given for information only. The dimensional characteristics, colors and aesthetic aspects of each item are subject to change without notice or notice.
Printing the document may show some variations in color rendering.
The comparative manufacturer references are given for information only, you must check the supplier reference, the assignment and photo of the product, please ask us if you need details.
Price
All prices mentioned on the ORIGINE-PIECES-AUTO site are inclusive of all taxes. The society BF AUTOPARTS reserves the right to make a price readjustment at any time without warning or notice. Of course the prices for an order in progress or completed cannot be modified.
VAT rate
All items are subject to the VAT rate in effect at the time of the order.
Orders
Orders are taken into account every day from Monday to Friday, for payment validation and preparation within 24 working hours. The packages are taken care of the next day by the chosen carrier, subject to the availability of the chosen parts. Some references may require additional time. This indication appears on your account in your order tracking or on the item sheet.
Delivery time
Most of the items offered on the ORIGINE-PIECES-AUTO site are regularly kept in stock. The shipping time is displayed on the page of the article with the mention in green "dispatch within 24 working hours" when the article is in stock.
The average dispatch time excluding public holidays and Saturday / Sunday is 24 hours, the delivery services we have chosen offer a delivery time from 24 hours after dispatch. Some shipments may require a longer delivery time than expected due to a shortage of stock, a failure to deliver from the supplier, a delay imposed by the manufacturer or a delay caused by a specific request from the buyer. In these specific cases,BF AUTOPARTS informs the customer of the additional time required for delivery, so that the customer can express his or her agreement or disagreement; in the latter case, the customer will be fully reimbursed by the means of payment used when ordering. BF AUTOPARTS reserves the right to cancel any paid or unpaid order. In this case, the customer will be fully refunded.
The society BF AUTOPARTS makes every effort to ship orders on time. Delays can occur, following holidays, bridges, and overcharges of orders. The deadlines are thus postponed according to the day of delivery to the carrier. The delivery period starts from the taking over of the carrier.
The society BF AUTOPARTS In no case can be held responsible whatever the duration of the delivery period within the limit of 30 days and no compensation for delay can be demanded. If the package is returned to us because of an address error or non-collection at a relay point, the re-delivery costs may be re-invoiced.
The society BF AUTOPARTS ships its parts by default and as a priority by carriers and / or private courier, at the flat rate offered on the site.
The ORIGINE-PIECES-AUTO site cannot be held responsible for the possible deterioration of the packages transported and delivered and received by the customer who is responsible for the package after receipt and signature of the transport slip. In the event of a complaint, the latter must be clearly affixed on the carrier's delivery note upon receipt, in order to be able to claim an exchange or compensation.
Billing
All our invoices are denominated in Euros, they show the total amount excluding tax, the total amount of VAT, the amounts of transport costs and the total amount including all taxes. The invoice must be paid according to the value inclusive of all taxes, all shipping costs included.
Transport conditions
The society BF AUTOPARTS ships its packages by the carrier chosen by the customer. Deliveries are subject to the contractual conditions of each carrier. In the event of late delivery, the customer informs as quickly as possible BF AUTOPARTS so that the latter initiates the necessary research with the carrier.
In the event of damage to the package, the customer must clearly specify the details of the damage on the receipt slip, check the quantity and condition of the products contained inside, in front of the delivery person. Note the time of delivery, the name of the driver, the vehicle number and must keep a copy of the delivery slip, then inform the carrier within 48 hours, sending him a description of the damage and anomalies observed. The carrier's contact details appear on the transport slip. A copy of the letter must be sent as soon as possible to BF AUTOPARTS so that the company can follow up with the carrier.
All shipments are insured under the flat-rate conditions of each carrier. We can at your request take out additional insurance covering the risks of loss and damage, all costs being borne by the buyer.
For a shipment, requested by the customer by a carrier other than the one provided by default on the site, the purchaser will have to bear only the possible tariff surplus.
For bulky and / or heavy items (axles, etc.), deliveries are made by carrier. Delivery can only take place if the destination details correspond to a business address. Carriers no longer deliver heavy packages to a private address. It is understood by "professional address", all contact details of company or business, whatever its activity, with sign. There can be no exceptions.
Terms of payment
Our invoices are payable in full before departure of the goods, without discount for cash payment.
Retention of title
The society BF AUTOPARTS reserves the property of the goods delivered unpaid until their full payment, in accordance with the law 80.335 of May 12, 1980. In the event of default of payment or of bad check, the legal costs and file are chargeable to the 'Buyer. Compensatory interest equal to 1.5 times the legal rate will be required.
Guarantee Condition and Guarantee period
When acting as a legal guarantee of conformity, the consumer has a period of 1 year from the date of receipt unless otherwise indicated on the ORIGINE-PIECES-AUTO site. During the warranty period, if poor conditions of use or non-compliance with the manufacturer's instructions lead to repairs or replacement of parts, these as well as the outward and return transport costs will be fully borne by the user. The cost of returning the part under warranty is the responsibility of the customer. The warranty is accepted after validation from the technical service and / or the part manufacturer.
BF AUTOPARTS reminds that the parts sold must be installed by qualified professionals. The responsibility of BF AUTOPARTS cannot be sought otherwise. BF AUTOPARTS may request proof of assembly from the professional (invoice) detailing the installation of said parts. The warranty covers the part in normal use and recommended by the vehicle manufacturer.
For family parts: EGR valves, flow meters, butterfly housings, potentiometers, pumps, solenoid valves, probes, a printout of the electronic diagnostic report (case or test bench) carried out by an automotive professional must be provided for the warranty procedure to come into effect. action.
For catalysts: In accordance with the manufacturer's instructions, the lambda sensors must be changed and for all warranty requests, proof of purchase and change of the sensors must be provided on the date of purchase of the catalyst.
For Turbos: the following repairs are required in addition: Air filter, oil, engine oil change, air exchanger and catalyst.
The possible guarantee of the part, only applies to this one. No request for labor or additional costs can be requested and collected from the ORIGINE-PIECES-AUTO site.
Jurisdiction
In the event of litigation, the applicant can seize, the commercial court of Romans-sur-Isère (26100).
Application domain
Professionals who have opened a pro account benefit from specific conditions which are different from the consumer protection provisions included in our general conditions of sale, unless this is expressly stipulated. These conditions apply to our sales to customers established in metropolitan France, Dom Tom, Monaco, Luxembourg, Belgium, Switzerland and Andorra.
Ordered
It is recalled that by confirming his order by any method of payment whether on the ORIGINE-PIECES-AUTO site or in store, the customer accepts all of these general conditions of sale and acknowledges having read them, waiving any this fact to take advantage of any contradictory document, and in particular of its own general conditions of purchase. This confirmation issued by the customer, as well as all the data relating to the order that BF AUTOPARTS will have registered on this occasion, will constitute proof of the customer's commitment.
In the event that the ordered part is unavailable, the customer is notified of the remainder by email or by telephone. From this moment the customer can request the cancellation and full refund of his order. The customer may in no case cancel his order when the part concerned is taken care of by any means of transport existing for a destination. BF AUTOPARTS manages the remainder of the order free of charge, and will ship the reference (s) concerned as soon as they become available.BF AUTOPARTS communicates theoretical replenishment times, given by its manufacturers and suppliers. BF AUTOPARTS, cannot be held responsible for excessively long delays. The customer may at any time request the cancellation and reimbursement of the remaining parts, without being able to be compensated for any damage.
Return of parts
In the event of an error in the parts upon receipt, or of non-compatibility with the vehicle, BF AUTOPARTS undertakes to exchange the reference (s) as quickly as possible, upon return of the parts concerned.
The parts must be returned in new packaging to avoid the risk of deterioration during transport. If the error stems from the preparation of the order by the ORIGINE-PIECES-AUTO site, the latter will take responsibility for the return and dispatch of the new parts. For any exchange, return or warranty request, the parts must be returned, accompanied by the duly completed return slip, with the details and the take-over number provided by the after-sales service of BF AUTOPARTS, at sav@bf-autoparts.com
Any return of a part in insufficient or damaged packaging will result in a discount up to the total price of the part depending on the rate of deterioration. The discount will be a minimum of 15% of the price initially paid for the part, including VAT.
Any part that cannot be put back on sale cannot be refunded.
In the event of a refund discount for insufficient or damaged packaging, BF AUTOPARTS will make available photos of the part received and its packaging.
BF AUTOPARTS, may directly refuse the receipt of a return, if the latter does not comply with the conditions mentioned above.
Refunds are made by re-crediting the original method of payment, unless otherwise requested in writing, within an average period of 15 days to 3 weeks after receipt of the part and verification of its correct functioning.
Any returned package without prior contact with the after-sales service by email or without a fully completed return sheet cannot be processed or refunded.
Returns are to be made to the following address:BF AUTOPARTS15 RUE MARIE CURIE 26100 ROMANS-SUR-ISÈRE.
Withdrawal
Possible as long as the part (s) are not shipped. Consumers (only) have a period of 30 days, from receipt for the goods or acceptance of the offer for the provision of services, to exercise their right of withdrawal without having to justify reasons or to pay penalties, except return shipping costs.
When the deadline expires on a Saturday, a Sunday or a public holiday, it is extended until the next working day.
The customer can also fill out a withdrawal slip directly on his “customer account”, “order history”.
According to article L121-20-1, when the right of withdrawal is exercised, the professional is required to reimburse the consumer without delay and at the latest within 30 days of the date on which the right was exercised. Beyond that, the sum due is, as of right, productive of interest at the legal rate in force. The right of withdrawal is in all cases subject to the condition that the customer returns the item new, complete, with documentation and accessories, and in packaging such as to avoid the risk of deterioration during return transport.
Responsibility
Regarding liability for defective products,BF AUTOPARTS cannot be held liable for damage caused to goods or persons for their use or private consumption (article 1386.15 of the civil code).
The responsibility of BF AUTOPARTST he customer may not be liable for damage related to the use of the Internet network, and in particular in the event of damage resulting from:
- interruption of service not attributable to BF AUTOPARTS,
- external intrusion, declaration or action of a third party which would be harmful, unauthorized access to the service or the modification of the transmission of the customer or of the database of BF AUTOPARTS by a third party,
- attack by computer viruses carried on the customer's equipment during the execution of the contract.
BF AUTOPARTS sells auto parts and accessories for private use.
BF AUTOPARTS informs its customers of the importance of having its parts fitted by duly qualified automotive professionals.
BF AUTOPARTS cannot be held responsible for the misuse or assembly of parts sold on its site.
Data Protection Act
BF AUTOPARTScollects and uses your personal information in order to provide you with quality service and to simplify your access to its services. This collection also allows us to keep you constantly informed of the evolution of our services and our special offers.BF AUTOPARTSalso communicates through this personal data other useful information, such as information from our partners and uses your personal information to invite you to participate in surveys to measure your satisfaction to improve its services. For your personal information for purposes other than those specified at the time of its collection,BF AUTOPARTSwill contact you in advance to obtain your authorization.
Connections
The ORIGINE-PIECES-AUTO site may contain links to other sites. BF AUTOPARTS accepts no responsibility for the privacy practices and rules governing these sites.
Data transmission
BF AUTOPARTS reserves the right to transmit personal information concerning you to some of its partners to inform you of the news of products or services related to your equipment or concerning new products or services. If you do not wish to receive promotional offers from BF AUTOPARTS or its partners, please report it to the e-mail address at the beginning of these conditions.
Furthermore,BF AUTOPARTS reserves the right to use the IP addresses and other data collected for:
- Identify Internet users in the event of coercion by a judicial authority, police authorities, by any independent administrative authority and in general by any administrative authority empowered by law,
- Identify Internet users who contravene these general conditions of use of the site and / or services. In that case,BF AUTOPARTS will transmit your IP address to access providers, or directly to the competent authorities if BF AUTOPARTS considers it necessary given the nature of the non-compliance with these conditions.